Questions
and Answers
 Frequently
asked questions
Here are a handful of the most common
questions we receive from prospective clients. If you don't
find this page helpful, please take to a moment to call
or contact
us via email. We'll make sure your question is answered
promptly.
1. Who needs home care?
A senior who is lonely may become
anxious and distressed. In this case a companion can make
a world of difference. Furthermore, there are five "activities
of daily living" (ADLs) that people perform to survive
and function in daily life. These are feeding, dressing,
toileting, hygiene and ambulation.
If individuals are not able to
perform any one or more activity of daily living for themselves,
other ADLs may be affected as a consequence and assistance
is required.
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2. How much does home care cost?
Home care is the best value and most comprehensive form
of care available. HomeWell Care Managers arrange economical
solutions by using an innovative assessment tool designed
to calculate the fewest number of hours needed for a senior's
specific care plan. Each HomeWell office is independently
owned and operated and rates vary.
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3. Why are your caregivers called Personal
Assistants?
HomeWell clients retain their dignity
by knowing they are “assisted” in any number
of activities, as well as having care provided for them.
It is also important for our Personal Assistants to know
that they are there to take care one step further and “assist”
our clients with many aspects of their daily lives. Although
subtle, the title “Personal Assistant” facilitates
a very harmonious environment honoring both the client and
employee.
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4. What is live-in care?
Live-in care is a cost effective
24-hour supervision solution, where the Personal Assistant
assists the client by day and is available to sleep in the
home at night for family and client comfort and peace of
mind. A live-in Personal Assistant does not actually reside
in the home. The HomeWell Personal Assistant has a residence
of their own and is paid a daily rate. About 40% of our
clients use live-in care.
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5. Are there minimum care requirements?
Each HomeWell office is independently
owned and operated; some offices have minimum care requirements
and some do not. Please contact your local HomeWell office
to learn more about our personalized in-home care plans
in your area.
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6. How do you select your Personal Assistants?
HomeWell's Personal Assistants are
selected for their kindness and reliability. Every HomeWell
Personal Assistant is subject to a criminal background check,
a thorough interview, a competency test and personal and
employment reference checks. All employees are licensed
and bonded by HomeWell. Please see HomeWell
Caregivers: People
You Can Trust.
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7. What makes HomeWell Senior Care different
from other home care agencies?
The HomeWell experience is unique.
Together, our Care Managers, Personal Assistants, LEHAAP
program and support create a harmonious care experience
for our valued clients.
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8. What if a Personal Assistant is unable
to be present for a scheduled appointment?
HomeWell recruits and retains exceptional
Personal Assistants. We maintain an extensive database of
our Personal Assistants and their skills. In the event one
is unable to be present, HomeWell will provide another Personal
Assistant to meet or exceed your needs and expectations.
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9. Who pays the Personal Assistant?
HomeWell is responsible for all
the administrative, billing, payroll and tax concerns involved
in the employee process.
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10. How do I set up services?
Once a request for care has been
made, a Care Manager will conduct a consultation and assessment
with you. A highly flexible, personalized and suitable care
plan is developed and an appropriate Personal Assistant
is assigned.
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